Customer support
How can we help you today?
Order tracking, generator sizing, installation bookings, warranty claims and returns — all in one place. Our service desk is in Kingsburg, KwaZulu-Natal and is staffed by people who work on generators daily.
Browse help topics
Start with the area you need. Most answers link straight to the relevant policy or quote form.
Order & delivery tracking
Where is my generator, when will it arrive, and how do abnormal deliveries work?
Read shipping policySizing & product advice
Not sure whether you need 5.5 kVA or 25 kVA? Send your appliance list and we will size it for you.
Get sizing helpInstallation & commissioning
Book a registered electrician, COC, changeover panel, ATS wiring and load testing.
Book installationWarranty & service
Log a warranty claim, book a 250-hour service or order genuine filters and parts.
Warranty policyReturns & refunds
Start a return, check what can be returned, and see how refunds are paid out.
Start a returnPayment & invoicing
Payment methods, VAT invoices, EFT details, business accounts and finance partners.
Payment policyPopular right now
In-stock items are dispatched within one business day of cleared payment and arrive in 2 – 5 business days nationwide, or 1 – 3 business days in the KwaZulu-Natal and Gauteng metros. Commercial sets marked low stock take up to 3 business days to prepare; pre-order commercial units take 10 – 15 business days and industrial or containerised units 20 – 35 business days.
Standard delivery is free on orders over R25,000. Below that, nationwide delivery is R950 and metro delivery is R450. Outlying farms, mines and sites requiring a crane, lowbed or abnormal transport are quoted separately and confirmed with you before we dispatch.
We regularly export to Namibia, Botswana, Eswatini, Lesotho and Zambia. Export orders are quoted individually with duties, clearing and freight shown separately. Contact sales@maxtgenerators.co.za with your delivery town and model of interest.
Installation is included on selected bundles (look for the 'Installation included' badge). For all other generators, installation is quoted after a site assessment. Installation includes mounting, changeover or ATS wiring, earthing, commissioning, load test and a Certificate of Compliance issued by a registered electrician.
You may position and operate a portable generator yourself, but any fixed connection to your distribution board is regulated electrical work and must be done by a registered electrician who issues a Certificate of Compliance. An uncertified installation is unsafe, may void your warranty, and can invalidate your insurance.
Visa and Mastercard credit or debit cards with 3D Secure, Instant EFT, standard bank transfer (EFT) and Mobicred. All prices are in South African Rand and include VAT at 15%. We do not accept cash on delivery, cheques or cryptocurrency.
Track your order
Your order confirmation email includes a courier tracking number. You can also send your order reference (for example MX-2026-1A2B3C) to our team on WhatsApp and we will check the depot for you.
Send us your order numberRead the shipping policyWarranty & repairs
How a claim works
Tell us the problem
Email support or use the contact form with your order number, model and a photo or short video.
We confirm a plan
Our service desk replies within one business day with the next step, warranty status and any costs.
Repair, replace or return
We book a field visit or collect the unit, then assess it in our workshop within 5 business days.
Back on power
We test under load and hand the unit back with a service report. Follow-up check-in after two weeks.
Policies at a glance
Everything in writing
Need a human?
Our service desk operates Mon – Fri 07:30 – 17:00 · Sat 08:00 – 13:00. For after-hours emergencies on a service plan, call the main number and follow the prompts.
Our service promise: every warranty claim is acknowledged within one business day, and every repaired unit is load-tested before it comes back to you.