1. Where we deliver
We deliver to physical addresses throughout South Africa, including commercial farms, mines and construction sites. We do not deliver to PO boxes, postal lockers or addresses outside South Africa. For orders into Namibia, Botswana, Eswatini, Lesotho and Zambia, please contact sales@maxtgenerators.co.za for an export quotation; export orders are handled individually and are subject to customs and transport requirements.
2. Delivery charges
Delivery fees are calculated and shown at checkout before payment. Prices on this website include VAT at 15% unless stated otherwise, and delivery charges include VAT.
- Orders over R25,000 (including VAT): free standard delivery to a ground-floor commercial or residential address.
- Standard nationwide courier: R950 per order, 2 – 5 business days after dispatch.
- KwaZulu-Natal and Gauteng metros: R450 per order, 1 – 3 business days after dispatch.
- Outlying areas, rural farms and mines: quoted per kilometre and confirmed with you before dispatch.
- Installation, offloading with a crane and horizontal transport: quoted separately.
3. Dispatch and lead times
Orders for in-stock items placed before 12:00 on a business day are dispatched the same or next business day. Items marked 'low stock' dispatch within 3 business days. Items marked 'pre-order' are manufactured or imported to order: commercial sets typically take 10 – 15 business days and industrial or containerised sets 20 – 35 business days. Our team confirms expected dates in writing when you order.
We do not dispatch on Saturdays, Sundays or South African public holidays. Delivery estimates exclude supplier delays, load-shedding, port congestion, severe weather and road closures, which are outside our reasonable control.
4. Large and industrial equipment
Generators, bunded tanks and containerised units are moved on a flatbed or lowbed with appropriate strapping. The delivery site must be accessible to a truck, and the customer must arrange equipment (forklift, crane or 4+ able-bodied people, as advised) to offload units over 250 kg. If our driver arrives and cannot safely offload, a failed-delivery charge equal to the quoted transport cost applies.
Deliveries are kerbside or to the nearest accessible hard surface. Placement onto a prepared concrete plinth, final positioning, fuel filling and electrical connection are installation services and must be booked separately.
5. Receiving your delivery
- Check the number of boxes and the condition of the packaging before signing.
- Note any visible damage on the waybill and photograph the packaging before opening.
- Report shortages or transit damage within 48 hours of delivery to support@maxtgenerators.co.za.
- Keep the delivery note, waybill and packaging until installation is complete.
6. Tracking your order
Once your order is dispatched, we email a tracking number and the courier's name. You can also track an order by entering your order reference on our contact page, or by calling 081 432 3066 during business hours. We provide proactive WhatsApp updates for installation bookings.
7. Risk and ownership
Risk in the goods passes to you on delivery at your address, or on collection from our showroom. Ownership passes only once the full purchase price has been received and cleared. If you fail to accept delivery within 5 business days of the agreed date, we may store the goods at your cost and charge reasonable storage fees per pallet per day.
8. Collection from our showroom
You may collect from our showroom and workshop at 28 Whitfield Drive, Astra Park, Kingsburg, KwaZulu-Natal, 4126, South Africa. Collection is free and available Monday to Friday 08:00 – 16:30 and Saturday 08:00 – 12:00, by appointment. Bring your order reference and a valid ID. Collection is available once payment has cleared and the order has been marked ready.