1. Introduction
MAXT Generators is the responsible party for personal information collected through this website and our sales channels. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002.
2. What we collect
- Identity and contact details: name, company, email, phone, delivery and billing address.
- Order information: products purchased, order value, payment method and reference (never your full card number).
- Technical information: IP address, browser type, device and pages visited.
- Communications: enquiries, support tickets, WhatsApp messages and call notes.
- Marketing preferences and newsletter consent.
3. Why we process it
- To process, deliver and install your order, and to issue invoices and warranties.
- To provide after-sales support, servicing and warranty claims.
- To meet our legal, tax and accounting obligations.
- To prevent fraud and to secure our website.
- To send service reminders and marketing where you have opted in (you may opt out at any time).
4. Sharing and operators
We share only what is necessary with couriers, installation partners, payment providers, our accounting system and IT service providers, all of whom process information on our instructions under written agreements. We may disclose information where required by law, court order or a lawful request from a regulator. We do not sell or rent personal information to third parties.
5. Cross-border transfers
Some of our service providers store data outside South Africa. Where this happens, we ensure the transfer complies with Section 72 of POPIA through contractual safeguards, including standard data-protection clauses and appropriate technical and organisational security measures.
6. Retention
We keep order and tax records for at least 5 years as required by the Tax Administration Act, warranty records for the warranty period, and marketing preferences until you opt out. Enquiry records are kept for 24 months unless they relate to an ongoing service relationship.
7. Your rights
You may request access to your personal information, correction of inaccurate information, deletion where we no longer have a lawful basis to keep it, or object to processing. Email privacy@maxtgenerators.co.za with proof of identity and we will respond within 30 days. You may also lodge a complaint with the Information Regulator of South Africa at complaints.IR@justice.gov.za.
8. Cookies and security
We use essential cookies and local storage to keep your cart working, and limited analytics to understand how the website is used. You can clear these through your browser at any time. We use encryption in transit, access controls, firewalls and staff confidentiality undertakings to protect your information. Our information officer can be reached at privacy@maxtgenerators.co.za.