1. Who this policy applies to
This Return Policy applies to every purchase made from MAXT Generators through https://www.maxtgenerators.co.za, by telephone, WhatsApp or email, for delivery anywhere in the Republic of South Africa. It should be read together with our Refund Policy, Warranty Policy and Terms of Service.
Your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) are not limited by this policy. Where this policy and applicable law differ, the law prevails.
2. 7-day cooling-off returns (online orders)
If you bought a product online and you change your mind, you may return it within 7 calendar days of delivery. The product must be unused, in its original packaging, with all manuals, accessories, fuel lines and toolkits included, and with no fuel or oil in the tank.
You are responsible for the cost of returning the goods unless the return is due to a defect or our error. We can arrange insured collection from your address; the collection cost is quoted upfront and deducted from the refund. The original delivery charge is refunded only where the whole order is returned unused.
- Notify us in writing within 7 days of delivery at returns@maxtgenerators.co.za or 081 432 3066.
- Keep the product, packaging and delivery note until the return is complete.
- Refunds are processed within 10 business days of the returned goods passing inspection.
- Special-order, custom-built and containerised units are excluded from cooling-off returns.
3. 30-day return of defective or incorrect goods
If a product is defective on arrival, does not match the description or specification you ordered, or is not suitable for the purpose you communicated to us in writing, you may return it within 30 days of delivery. We will inspect, repair, replace or refund the product at your choice, subject to the CPA.
Please do not attempt to repair or dismantle a product yourself. Doing so may affect our ability to assess the claim. If a fault is caused by incorrect installation, overloading, contaminated diesel, incorrect fuel mixtures or a lack of servicing, the claim will be handled under the Warranty Policy instead of a free return.
4. Products that cannot be returned
- Custom-built, containerised or made-to-order generator sets and switchgear.
- Products that have been fuelled, oiled, run, installed, wired in or modified.
- Consumables and service parts that have been opened or used (filters, oil, belts, spark plugs).
- Products damaged by negligence, lightning, flooding, overloading or unauthorised repair.
- Gift cards, delivery and installation services already performed, and extended service plans.
5. How to log a return
- Email returns@maxtgenerators.co.za with your order number, reason for the return and photos or a short video where relevant.
- Our team replies within one business day with a return authorisation number (RAN) and collection instructions.
- Pack the goods securely on a pallet where required and hand them to our courier with the RAN on the packaging.
- Our workshop inspects the goods within 3 business days and confirms the outcome in writing.
6. Large and heavy generator returns
Generators above 60 kVA and any containerised unit are moved as abnormal freight. Do not return these units to our premises yourself — we will arrange a crane or forklift-equipped carrier. Return transport for large units is quoted per kilometre from our Kingsburg workshop, and is always confirmed with you in writing before collection.
If you are a business customer and we have agreed to a bespoke return arrangement in your quotation or purchase order, that arrangement applies.
7. Who pays for what
- Our error or a verified defect: we pay collection and either refund or replace at your choice.
- Change of mind: you pay the return transport and the original delivery cost is not refunded.
- Incomplete or damaged returns: a reasonable inspection and repackaging fee of up to 10% of the product price may apply.
8. Your statutory remedies
Nothing in this policy excludes your rights under the CPA, including the right to return goods within 10 business days of receiving goods that were not ordered or that were delivered in breach of contract. If you are unhappy with how we have handled your return, contact the National Consumer Commission on 012 428 7000 or the Consumer Goods and Services Ombud at www.cgso.org.za.