1. What is covered
All new MAXT generator sets carry a 24-month manufacturer's warranty from the date of delivery (36 months on selected turnkey bundles, as shown on the product page). Accessories, automatic transfer switches, changeover panels, bowsers and consumable parts carry a 12-month warranty. The warranty covers defects in materials and workmanship under normal use and service.
Where a covered defect appears, we will repair or replace the faulty component, or replace the unit if repair is not viable, at no cost to you for parts or labour. Warranty work is carried out by MAXT technicians or an authorised service partner.
2. What is not covered
- Normal wear items: filters, belts, hoses, spark plugs, fuses, lamps, batteries after 6 months, and fuel.
- Damage from incorrect installation, overload, low oil, contaminated or incorrect fuel, water ingress or lightning.
- Unattended units that have exceeded the service interval stated in the manual.
- Cosmetic damage that does not affect operation, including paint chips and faded decals.
- Damage caused by unauthorised repairs, non-genuine parts or modifications.
- Costs of transport to our workshop where the unit is installed more than 60 km from our Kingsburg workshop, unless we agreed otherwise in writing.
- Loss of income, production, data or profit resulting from downtime.
3. Service requirements to keep the warranty valid
- First service at 50 running hours or 3 months, whichever comes first.
- Subsequent services every 250 running hours or 12 months.
- Keep a service record and invoices; we accept servicing by any suitably qualified technician using genuine parts.
- Run the generator under load for at least 30 minutes every month.
- Use clean diesel (50 ppm or better) and the correct grade of engine oil.
4. How to claim
Contact support@maxtgenerators.co.za or call 081 432 3066 with your order number, serial number, running hours and a description of the fault. Our technician will run through a quick diagnostic by phone, after which we will book a field visit, workshop repair or approved courier collection. Warranty claims are acknowledged within 1 business day and assessed within 5 business days of the unit reaching us.
5. Repairs turn-around
Standard repairs are completed within 7 – 10 business days of assessment, subject to parts availability. We provide a written quotation before any out-of-warranty work begins. If you approve the quotation, the repair is scheduled once payment or an approved purchase order is received. Replaced parts remain the property of MAXT Generators.
6. Extended warranty and service plans
Commercially used and continuously running units can be placed on an annual service plan that includes two scheduled services, load testing, oil analysis and priority response. Extended warranties of 36 or 60 months are available on selected industrial units. Ask our sales team for a written quotation applicable to your site.
7. Statutory rights
This warranty is in addition to the rights you have under the Consumer Protection Act 68 of 2008 and does not replace them. If your unit is used for business purposes, the warranty terms in your quotation or supply agreement will apply to the extent permitted by law.