Legal & customer care
Our policies, in plain language
We are a South African company and we follow South African consumer law — the Consumer Protection Act, ECTA and POPIA. These policies explain how returns, delivery, refunds, warranties, payments and your personal information are handled.
MAXT Generators · Enterprise number 2025693694 · 28 Whitfield Drive, Astra Park, Kingsburg, KwaZulu-Natal, 4126, South Africa
Return Policy
Changed your mind, or received the wrong generator? Here is exactly how returns work.
- 7-day cooling-off returns on online orders (Section 44 of the ECTA).
- 30-day returns for defective or incorrectly supplied goods.
- Generators must be unused, complete and in original packaging.
Shipping Policy
Nationwide delivery across South Africa, with tracking and site delivery options.
- Free standard delivery on orders over R25,000.
- Standard courier delivery: R950 nationwide, 2 – 5 business days.
- KwaZulu-Natal and Gauteng metros: R450, 1 – 3 business days.
Refund Policy
How and when we refund your money, how long it takes, and what we need from you.
- Approved refunds are paid within 10 business days.
- Refunds go back to the original payment method.
- Bank transfer refunds require proof of account ownership.
Warranty Policy
24 months of cover on generator sets, backed by our Kingsburg, KwaZulu-Natal workshop.
- 24-month warranty on generator sets; 36 months on selected bundles.
- 12 months on accessories, switchgear and service parts.
- Warranty is valid with proof of purchase and correct servicing.
Terms of Service
The agreement between you and MAXT Generators when you buy from or use this website.
- Governed by the laws of the Republic of South Africa.
- All prices are in South African Rand and include 15% VAT.
- Installation must be done by a registered electrician with a COC.
Payment Policy
Secure card payments, instant EFT and bank transfer — all in South African Rand.
- All transactions in ZAR, VAT inclusive.
- Visa, Mastercard, Instant EFT, EFT and Mobicred accepted.
- Cards are processed by a PCI-DSS compliant provider.
Privacy Policy
How we collect, use, protect and share your personal information under POPIA.
- We process personal information lawfully under POPIA.
- We never sell your data.
- You may request access, correction or deletion at any time.
Consumer rights in South Africa
Nothing in our policies limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. If you believe a policy has not been applied correctly, email hello@maxtgenerators.co.za and we will respond within 15 business days. You may also contact the National Consumer Commission (012 428 7000) or the Consumer Goods and Services Ombud (www.cgso.org.za).
Information Regulator (POPIA): complaints.IR@justice.gov.za. Effective dates and updates are shown on each policy page.