1. Accepted payment methods
We do not accept cash on delivery, cheques, cryptocurrency or foreign currency payments. Business customers may apply to pay against an approved purchase order; approval is at our discretion and subject to a credit check.
- Visa and Mastercard credit and debit cards (3D Secure enforced).
- Instant EFT via our approved payment provider.
- Standard bank transfer (EFT) to our FNB business account.
- Mobicred, subject to their own approval and terms.
2. Security
Card payments are processed over encrypted connections by a PCI-DSS Level 1 compliant payment provider. MAXT Generators never sees or stores your full card number, CVV or PIN. Our website uses HTTPS throughout. If you receive a suspicious email or WhatsApp claiming to be from us and asking you to pay into a different bank account, do not pay it — call us on 081 432 3066 to verify.
3. EFT bank details
Bank: First National Bank (FNB) · Account name: MAXT Generators · Account number: 628 447 190 42 · Branch code: 250655 · Reference: Use your order number as reference. Please email proof of payment to accounts@maxtgenerators.co.za. Orders are only reserved and dispatched once funds reflect in our account. Our banking details will never change without a phone call to you from a known member of our team.
4. Pricing and VAT
All prices on this website are in South African Rand and include VAT at 15%. A tax invoice carrying our enterprise number 2025693694 is issued by email with every order. Installation, transport and out-of-warranty repair invoices are quoted separately and include VAT. Export orders may be zero-rated where the requirements of the Value-Added Tax Act are met.
5. Payment timing and reservation
In-stock items are reserved for 48 hours pending cleared payment. Pre-order and custom items require a 50% deposit to commence manufacturing, with the balance due before dispatch. Industrial and containerised units may require a payment schedule set out in your quotation. Orders are not released for delivery or installation until full payment has cleared.
6. Failed, reversed and disputed payments
If a card payment is declined, reversed or charged back, we will contact you within 2 business days and the order will be placed on hold. We may ask for proof of identity and proof of address for high-value orders, as permitted by anti-fraud and FICA requirements. Where a chargeback is raised after delivery, we will provide the courier and signature evidence to the payment provider.
7. Refunds and payment errors
Refunds are processed to the original payment method in accordance with our Refund Policy. If you pay twice or pay the incorrect amount, notify accounts@maxtgenerators.co.za and we will reverse the excess within 2 business days of verification. Bank charges levied by your own bank are not refundable by us.
8. Credit and financing
MAXT Generators is a supplier, not a registered credit provider. Any rental, lease or finance options shown on this website are provided by third-party finance partners and are subject to their approval, credit assessment and terms. We do not charge interest and do not perform credit assessments directly.